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IEPOnline 3.0: Current Response and Support 

We know the transition to IEPOnline 3.0 hasn’t worked the way it should and has created significant challenges and additional work for educators and districts. We recognize the frustration this has caused and the impact that system, workflow, and data issues can have on the educators who rely on IEPOnline to support students with disabilities.

WSIPC and Public Consulting Group (PCG) are actively working to address the issues users are experiencing. WSIPC’s governing Board, made up of the superintendents of Washington’s nine educational service districts, is directly engaged in the response.

The work is focused on identifying and prioritizing the issues causing the greatest disruption, establishing clear expectations and timelines for corrective action, supporting districts while issues are addressed, and providing transparent information about progress.

This page serves as the central source for current public information about the IEPOnline 3.0 response. We’ll share technical progress, actions underway, resources and guidance, and opportunities for input.

Our focus remains on reducing the burden on educators, restoring reliable functionality, and supporting districts so educators can focus their time and attention where it belongs: serving students.

Have a question, concern, or experience related to IEPOnline that you wish to share? We will ensure it’s received by the right person. IEPOnline Question & Feedback Form

Need technical support? Technical issues should continue to be reported directly to PCG Customer support.

Email: customersupprot@pcgus.com | Phone: (800) 356-8040 ext. 4

Latest Updates

Monday, September 14, 2026: Following its recent statement on IEPOnline 3.o, the WSIPC Board and staff are continuing direct engagement with partners and stakeholders affected by the transition.

The Board will be reaching out to WEA leadership to establish a direct channel for educator feedback and better understand the issues creating the greatest workload and service impacts. WSIPC is also coordinating with PCG, OSPI, and educational service district partners to align technical information, district guidance, and next steps.

What happens next: Feedback from these conversations will help inform issue prioritization, support needs, and future public updates. We will share substantive developments here as they occur.

What districts need to know: No action is required as a result of this stakeholder update.

PCG and WSIPC are actively working through known IEPOnline 3.0 issues, with work ranging from application workflow and permissions to data integration and reporting. Below are the issues receiving the most immediate attention. We'll use this section to highlight priority technical issues and meaningful progress as work continues. A more detailed IEPOnline 3.0 Issue Tracker is also being developed and will be added here once the current information has been validated. 

Priority Focus: Automated Writeback

Automated Writeback remains unavailable while PCG and WSIPC continue data review, reconciliation, and testing. Work currently includes review of manual Writeback data, an additional data load from IEPOnline 2.0 to 3.0, and an audit of nightly Writeback report logic.

Current milestone: Revised automated Writeback file, fully sourced from IEPOnline 3.0, ready for testing on September 16.

What districts need to know: Continue following the current manual process for affected records. Automated Writeback has not been restored, and the September 16 milestone is for testing and not a confirmed restart date.

Overall Technical Progress

Work continues across application workflow, data integration, permissions, service/list configuration, reporting, and transfers. Some updates have already been released, while others remain in review, testing, or active resolution. We will continue to distinguish between a change being released and an issue being confirmed as resolved for users.

Full IEPOnline 3.0 Issue tracker coming soon

District and ESD practitioners are helping shape the ongoing improvement of IEPOnline through three statewide advisory groups. Together, these groups will bring local experience into decisions about system workflows, reporting and compliance, user access, and professional learning. Their purpose is to help ensure future improvements reflect how districts actually work and that priorities are informed by the people using the system every day.

  
Workflow, Improvements & Training

Focus: How people use the system successfully.

This group will identify workflow barriers, recommend system and process improvements, and help shape training and support resources based on real district use cases. It will also help distinguish between technical issues, workflow changes, and training needs so the right response can be developed.

What this group will help accomplish: More usable workflows, clearer guidance and training, and better alignment between IEPOnline functionality and day-to-day district practice.

  
Reporting & Compliance

Focus: How the system supports accurate and compliant outcomes.

This group will review reporting workflows, data requirements, validation practices, Writeback and integration needs, and compliance-related use cases. Its work will help identify risks, clarify requirements, and prioritize improvements that strengthen data accuracy and district confidence in meeting state and federal obligations.

What this group will help accomplish: More reliable reporting and integrations, clearer validation practices, and stronger support for accurate and compliant district reporting.

  
User Permissions & Roles

Focus: Who needs to do what within the system.

This group will examine how different users need to access, create, review, approve, and manage information in IEPOnline. It will identify permission barriers or gaps, recommend clearer role definitions and configurations, and help ensure access reflects real district responsibilities while protecting sensitive student information.

What this group will help accomplish: Clearer and more practical user roles, fewer access barriers, and permission models that balance security with the work staff need to perform.

Follow the work

Meeting dates, summaries, and links to meeting materials will be added here as the advisory groups begin their work.

Question & Feedback Form

WSIPC Board Statement

IEPOnline 3.0 Issue Tracker (pending)

PCG IEPOnline 3.0 Hub

PCG Technical Support