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Overall Progress
Work Underway to Resolve IEP Online 3.0 Issues
IEP Online 3.0 has created significant challenges and additional work for districts and educators. PCG, the software developer, is responsible for correcting system issues, while WSIPC continues coordinating with districts, monitoring progress, and holding PCG accountable for meeting its contractual obligations.
This page explains what has been done, what remains unresolved, and how improvements are being verified. For the latest dated updates, visit the main IEP Online page.
Where Things Stand
Updated October 29, 2026
Coming Up: October 30
Several important reviews and updates are expected on October 30. Pilot districts will review the latest writeback testing results, PCG will confirm which October 29 system fixes passed validation, and the consolidated district advisory group will meet at 10 a.m. PCG is also expected to provide updated information requested by the WSIPC Board, including an estimate for full resolution.
These are important steps toward resolving remaining issues, although they do not represent confirmed dates for restoring functionality.
System improvements: PCG is releasing fixes on a regular schedule. Each change must be tested to confirm it works as intended. A release alone does not mean an issue has been resolved. There is not yet a confirmed date for when IEP Online 3.0 will fully meet contractual requirements.
Writeback: Testing with pilot districts is showing encouraging progress, although some issues remain under investigation. The next testing round will check whether new writeback files correctly update information already transferred into district test systems.
Pilot districts will review results on October 30. Testing in their live systems will follow when results support moving forward. Writeback will then become available to other participating districts through a planned opt-in process. Deployment dates have not yet been confirmed.
Progress reports and records: Improvements to progress reporting have been completed, including an update on October 20. Work continues to provide districts with access to historical progress-report information from IEP Online 2.0.
Training and data migration: PCG has provided guidance to help districts identify and correct certain data migration issues. Additional improvements are still needed to address problems with historical records and transferred information. PCG expects to confirm on October 30 which fixes have passed testing in the live system.
District advisory groups: The three groups focused on workflows and training, reporting and compliance, and user permissions are being combined into one advisory group. District and ESD representatives will continue helping identify priorities and review improvements.
Note: The IEP Online Special Education Advisory Council (SEAC) has a separate role in assessing whether identified system issues have been successfully addressed. Its conformity review is distinct from technical writeback testing.
View the IEP Online 3.0 Issue Tracker for detailed issue status and planned improvements.
Learn more about the Advisory Groups.
Background and Frequently Asked Questions
Learn more about the transition to IEP Online 3.0, actions taken to address ongoing issues, and answers to common questions from districts and families.
What happened
Districts reported problems with daily tasks, data accuracy, and user permissions, which control what each staff member can see and do. Training also fell short. On Sept. 17, WSIPC formally notified PCG that the system did not meet the terms of its contract.
PCG develops, maintains, and supports IEP Online 3.0. WSIPC handles procurement, hosting, system integrations, and statewide coordination for participating districts.
Why districts can’t return to IEP Online 2.0
Many districts have asked whether they can go back to IEP Online 2.0 until 3.0 works reliably. Unfortunately, this isn’t an option because version 2.0 is no longer available, and its records are now months out of date. Returning to it would risk the work staff have done this fall. Instead, PCG and WSIPC are using 2.0 data as a historical reference.
Actions Taken by the Board and WSIPC
- Listening to educators: WSIPC Board Chairs are meeting weekly with Washington Education Association (WEA) leadership to hear directly about educator workload and service impacts to inform solutions.
- Requiring a corrective action plan: On September 18, the Board voted unanimously to require PCG to implement a corrective action plan. PCG submitted its plan on September 25, with target dates for specific fixes between October 1–16.
- Setting clear standards: The Board established that a software release does not count as a fix. Each change must work as intended and pass review by the districts that use the system.
- Stopping billing and withholding payments: WSIPC is not billing districts for IEP Online 3.0 and is withholding payment to PCG until the system reaches an acceptable level of use.
- Reviewing contract options: WSIPC is reviewing the remedies available under its contract with PCG and will report to the Board.
What the Board is requiring of PCG
In response to concerns from district leaders and educators, the Board expects PCG to report:
- What staff and resources it has assigned to Washington
- Root causes of ongoing problems
- How it decides which issues to fix first
- Which deadlines it has missed and why
PCG will share this information by October 30.
What district staff can do now
- Track progress through the IEP Online 3.0 Issue Tracker, which lists current issues, target dates, and status.
- Report technical issues to PCG Customer Support at customersupport@pcgus.com. If an urgent issue isn’t resolved, tell WSIPC through the Question & Feedback Form.
- Review state guidance from the Office of Superintendent of Public Instruction (OSPI) on meeting special education requirements.
- If your district isn’t in the writeback pilot, continue your current process.
What families should know
Your child’s IEP remains in effect, and your district is still responsible for providing its services. These software problems do not change your child’s rights. Questions? Contact your child’s case manager or district special education office.