WSIPC Systems Fully Restored, School Districts Back in Operation
Apr 26, 18
Everett, WA (April 26, 2018) –– On Friday, April 20, WSIPC applied a firmware upgrade from a trusted partner that resulted in compatibility issues within its server farm. Unfortunately, this created a major system interruption for customers who were attempting to access the Skyward Information Systems. At that time, any WA districts, along with a few districts in ID and AK that utilize WSIPC’s data hosting services, were unable to access their systems.
WSIPC responded quickly and immediately began to resolve the issue. To fix the system failure, it was necessary to replace key pieces of equipment. It arrived to the Everett-based facility on Tuesday afternoon at which time WSIPC engineers, with the assistance of DELL and Microsoft support, began the task of installing and configuring the new equipment. By Wednesday afternoon, systems had been fully restored.
“Our first and only priority was to do everything within our power to restore full functionality to our member schools and districts, and our partners helped us get it done as quickly as possible,” stated WSIPC CEO, Marty Daybell. “We understand the inconvenience this outage caused our customers, Education Service Centers (ESDs), and Information Service Centers (ISC’s). We can’t thank everyone enough for their patience and positive support during the downtime.”
Marty Daybell, CEO