We’re Hiring a Product Support Representative!
Apply Today and Join Our Team!
WSIPC is seeking a product support professional who is passionate about serving others. In this position, the candidate will be working with all teams in the Product Support & Services department to provide the first level of support to clients by reviewing, triaging, and coordinating support requests, and assisting with department level communication. This includes ensuring Service Level Agreements (SLA) are met, responding to initial client inquiries, reviewing support requests for needed information, and some basic product support that doesn’t require advanced product knowledge. This person will assist with administrative tasks related to training offerings, product release notes, and various messaging out to clients. While a familiarization with K-12 student, business, payroll and HR operations is a benefit, a customer service focused mindset is a paramount trait in caring for our customers and succeeding in this role.
As a public sector agency, WSIPC is unique, one of a kind, and those traits carry through to our employees! Our talented staff are dedicated to the customers we serve, and possess a great deal of pride in ownership for the products and services we deliver.
Employees work together to ensure we make time for fun and the community as well. When asked what they like most about working at WSIPC, two common themes emerge, "...keeping money in the classroom for kids..." and "...we care for one another like family." A unique working environment indeed!
WSIPC is a non-profit cooperative that provides technology solutions (including Skyward), services, and support to K-12 schools. WSIPC’s purpose is to help schools do more with every dollar and to empower them with the tools to work smarter. To learn how your district can become a part of the WSIPC Cooperative, contact us at email@example.com or 425.349.6600.
WSIPC. Inspired by education. Empowered by technology.TM