UPDATE: 4/25 @1:45pm: Systems are Back Online!

Apr 24, 18

April 25, 2018 @ 1:45p
WSIPC is happy to announce that all system operations are now online and available for your use. You may still encounter some residual errors connected to ancillary functions like CAS or Print services for the short term but this will not impede your ability to access your systems.

We understand the inconvenience this outage has caused and appreciate your support and patience as we worked to resolve the issue as quickly as was possible.

Thank you!


April 25, 2018 @ 12:30p
We're making progress! Systems are increasingly coming back online. We will keep you posted.

April 25, 2018 @ 10:45a
WSIPC continues to make progress in restoring full system functionality but it is still not operational. You may experience access to certain systems, but until we can confirm that all systems are stable, please refrain from use.

April 25, 2018 @ 5:00a
The plans to have the Skyward environment operational for district use is progressing. We recognize how challenging this is for your district and work is moving forward to recover the system as quickly as possible.

April 25, 2018 @ 2:30a
Progress has been made on the installation and configuration of the replacement equipment. However, the process of returning the system to Operational status is taking longer than anticipated. We will follow up with more details as soon as possible.

April 24, 2018 @ 3:30p
The replacement equipment necessary to resolve the outage arrived at our facility just before 2:00PM. WSIPC Technology Services and DELL engineers have begun the installation process to restore services. The installation and configuration process will take approximately 15 hours to complete. We will continue to keep you apprised of our progress.

April 24, 2018 @ 9:30a
WSIPC is working diligently to get districts back up and running. Replacement switches and cables, the necessary equipment we believe will resolve the issue, are expected to arrive later today. Two emergency response support teams, DELL Co-Pilot and Microsoft Premier Support, will be onsite and working closely with our Technology Services team to install and configure the new equipment. The process for replacement of damaged equipment and restoring full operation will take approximately 15 hours.

We will continue to keep you informed of progress made as new information is available. Thank you for your continued patience.

April 23, 2018
Skyward and IEP Online are down across the region. The failure is the result of a firmware upgrade, from a trusted partner, that was incompatible with our type of servers and switches. We are working closely with every available resource to resolve this issue as quickly as possible. 
We understand the widespread impact this outage has on district operations, and will not rest until the system is once again operational.